Privacy Policy

It is important for us that you know what information we obtain about you and are certain that we will ensure the proper and legal processing of your data. This privacy notice provides information regarding how Svalbard Adventures collects and uses personal data.

A person walking into a cold landscape on Svalbard during the dark season

We use cookies on our website. We will always ask for your consent before we add cookies to your browser, provided that they are not absolutely necessary for the website or our services to function.

Our website contains a privacy centre that affects how we process your personal data and cookies. By using the privacy centre, you can control how you want us to process your personal data.

Who is the data controller:

Svalbard Adventures AS, Benedicte Klyve / Marketing Manager, is responsible for processing data that can be linked to you as an individual.

Why data is collected:

The data collected about you is used for technical, analytical, statutory, marketing and customer-related purposes.

  • In order to fulfil agreements with our customers and users, including the delivery of requested services and managing customer or user accounts.
  • In order to improve the website’s functionality, user experience and content, we collect and analyse data about your and other users’ behaviour.
  • In order to provide you with relevant offers and customised content in other channels and ad networks, like Facebook and Google, we use cookies issued by third parties.
  • In order to get in touch with you regarding offers or promotions of our products or services.

 

What personal data is processed?

For a complete overview of what data and all cookies we process, see ”Is data disclosed to third parties?”. Otherwise, here are some examples of other personal data we process.

  • First name/last name
  • Address
  • Postal code
  • Postal area
  • Phone number
  • E-mail
  • Consents given
  • Objectives
  • Notifications
  • Origin of enquiry
  • IP addresses

 

Where is data obtained?

When you are a customer directly with Viking or a customer of one of our Viking partners, your personal data is obtained mainly from you, but also from our partners and public registers.

When you visit our website, we register information about you and your activity in a so-called cookie, and in some cases we register your IP address. A cookie is a small text file that is added to your browser’s internal memory. You can read more about our cookie policy here.

Furthermore, we collect and store information from any order and contact forms you fill out.

Are you obliged to disclose personal information?

You provide personal data to us of your own free will, and you are not required to provide personal data unless it is necessary for Viking to be able to perform the assistance you have requested. We need to collect and store certain information about you to be able to serve you as a customer or user of our services, and to keep you informed of our services and products.

The first time you visit our website you will be given the opportunity to accept or reject the use of unnecessary cookies.

Is data disclosed to third parties?

To provide you with a better user experience on our website, as well as relevant marketing in other channels like Facebook and Google, we use cookies issued by third parties. We may also share e-mail addresses or phone numbers with our media agency, Semway Norge AS, for ad campaigns. In order to do this, we must obtain your consent in advance so that it may be used for this purpose.

Below is a list of all third-party cookies used on this website, what data they collect and the purpose for collection.

How is data stored and deleted?

Some personal data about you is necessary for us to perform the services for which we are obliged, and we will delete your personal data and any submitted documents when the requirement for storage no longer applies or within the time limits provided by law in regards to deletion.

This applies to all information at the level of you as a person, no matter how this has been registered in our systems.

Contact form: saved in WordPress and e-mail. If a customer relationship is not established, this will be deleted within 12 months.

All third parties cookies: saved for 12 months.

Activity and accommodation booking: saved in Visbook and Travelize. The customer must contact Svalbard Adventures for deletion.

Table reservation: saved in Book a Table and e-mail. The customer must contact Svalbard Adventures for deletion.

What rights does the data subject have and which country’s laws apply?

You have the right to request access, correction or deletion of incomplete or incorrect personal data, if this is not contrary to Norwegian law. If you believe the information about you is incorrect, you can request limited processing in the period it takes to examine the information.

You can read more about what your rights concern on the Norwegian Data Protection Authority’s website:

www.datatilsynet.no

Questions or requests for access to information registered about you, or regarding your other rights, can be directed to our contact person below.

To exercise your rights, please send an e-mail to our contact person. We will request you confirm your identity or provide additional information before we allow you to exercise your rights regarding us. This is to ensure that we provide only you with access to your personal data – and not someone who is pretending to be you.

You can withdraw your consent for processing your personal data at any time. The easiest way to do this is to contact our contact person (see contact details below).

We will respond to your enquiry to us as soon as possible and no later than 30 days.

If you believe that our processing of your personal data violates regulations, you can also file a complaint with the Data Protection Authority (post@datatilsynet.no).

For information about how to contact the Data Protection Authority, please visit the Data Protection Authority’s website:

www.datatilsynet.no.

How is data secured?

Data is stored on secure servers that meet the standard requirements for IT security. Access to personal data is regulated and limited to our employees and partners who require it. Those who have access have signed a confidentiality declaration.

When communicating with us via our website, all communications are based on SSL. Secure Sockets Layer (SSL) are cryptographic protocols that make sure all communication through the website is secure. The information you possibly leave behind will be stored on secure servers behind a firewall that upholds our security requirements.

Contact information:

Svalbard Adventures AS

Gate 223-9, 9170 Longyearbyen

VAT number: 918 276 009

Benedicte Klyve

benedicte@svalbardadventures.com

 

Do you want us to delete you from our database? Download our «Request form for deletion» here.